Last updated: December 2026

Rainbow Friendship Centre respects your privacy and is committed to protecting your personal information.

This privacy policy explains what information we may collect through our website, why we collect it and how we use it.

Who we are

Rainbow Friendship Centre Limited is a registered Scottish charity and company limited by guarantee.
Scottish Charity Number: SC027182
Company Number: SC261893
Registered office: 556 Boydstone Road, Carnwadric, Glasgow, G46 8HP

For questions about this privacy policy or how we use your information, contact:

Email: rainbowfriendshipcentre@gmail.com
Telephone: 0141 638 8979

Information we may collect

Depending on how you interact with us, we may collect information including:

  • your name
  • email address
  • telephone number
  • information you provide in an enquiry or contact form
  • information provided when enquiring about membership, volunteering, fundraising or supporting the Centre
  • information you provide when communicating with us by email or telephone
  • technical information about how you use our website, where appropriate and subject to your cookie choices.

Please avoid including sensitive personal or medical information in a general website enquiry unless it is necessary.

How we collect your information

We may collect information when you:

  • complete a form on our website
  • contact us by email or telephone
  • enquire about becoming a member
  • enquire about volunteering or becoming a trustee
  • contact us about fundraising, donations or partnerships
  • interact with our website and consent to relevant cookies.

Rainbow’s membership process may involve a separate assessment with the Day Centre Manager. Any personal information collected as part of that process will be handled appropriately and may be subject to additional privacy information. The Centre currently visits potential members to discuss their needs and assess whether the service is suitable.

Why we use your information

We may use your personal information to:

  • respond to enquiries
  • provide information about our services
  • process membership or referral enquiries
  • respond to volunteering or trustee enquiries
  • manage relationships with donors, fundraisers and supporters
  • communicate with partner organisations
  • administer and improve our website
  • understand how people use our website
  • protect the security of our website
  • comply with legal and regulatory obligations.

Our lawful basis for using your information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Consent – where you have actively agreed to a particular use of your information.
Legitimate interests – where processing is reasonably necessary for the operation of the charity and does not override your rights and interests.
Contract – where processing is necessary in connection with an agreement between you and the Centre.
Legal obligation – where we are required to process or retain information by law.

Where we need to process special category information, such as information concerning someone’s health, we will only do so where we have an appropriate legal basis and additional condition under data protection law.

Sharing your information

We do not sell your personal information.

We may share information with organisations that provide services to us where this is necessary, for example:

  • website and hosting providers
  • IT service providers
  • email providers
  • analytics providers
  • professional advisers
  • regulators or public authorities where required by law.

These organisations should only process information for the purposes for which it has been provided and where appropriate will be subject to data protection requirements.

Our website may also link to external fundraising services. Information you provide directly to those services is handled according to their own privacy policies.

How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including where information needs to be retained for legal, accounting, safeguarding or regulatory reasons.

Different types of information may therefore be retained for different periods.

Keeping your information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based service can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

  • ask for a copy of the personal information we hold about you
  • ask us to correct inaccurate or incomplete information
  • ask us to delete your personal information in certain circumstances
  • ask us to restrict how we use your information
  • object to certain types of processing
  • withdraw consent where processing is based on consent
  • request the transfer of certain information where applicable.

If you would like to exercise one of these rights, contact us using the details above.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

Other websites

Our website may link to websites operated by other organisations. Their privacy practices are outside our control, so we recommend reading their privacy policies when you visit them.

Changes to this privacy policy

We may update this policy as our website or services change. The latest version will be published on this page.